Protouch wins Retail Week Technology Award 2009
Protouch has won their second award for its self service Kiddicare kiosks at the Retail Week Technology Award 2009.
The awards ceremony saw the touch screen and self service kiosk manufacturer win the EPoS Initiative Award alongside Kiddicare and K3. Kiddicare also took home The BT Multichannel Integration Award which the kiosks played an integral role in.
“From the moment we installed the kiosks we immediately achieved 50 per cent self service. The kiosks have opened up exciting growth opportunities to us”, said Scott-Weaverswright of Kiddicare.
The winners were announced at the prestigious London Hilton, on Park Lane on June 16, 2009 where the trio won the EPoS Initiative award for successfully introducing self-service order and payment kiosks to the Kiddicare superstore.
Now more than 50 per cent of Kiddicare’s customers use the kiosks, and as well as improving service, they have increased shopper spend.
Joanna Perry the Technology & Special Features Editor for Retail week said about the awards, “Retailers and technology suppliers came together to celebrate the industry’s achievements in the past year; between them they have shown how technology can be used for maximum impact across all operational areas of a retail business.
"While cash for IT investment is harder to come by, the winning implementations and projects have shown how the return can be both quick and substantial when new systems are closely linked to business needs.”
The self service kiosk was created using Protouch’s Xen X5 model, complete with a 19” touch screen, Verifone Secura, chip and pin unit and an 80mm receipt printer, each kiosk finished with cool, individual branded covered laminate.
The software was produced by K3, who partnered Protouch in the Kiddicare Solution.
Each of the kiosks gives information on product availability, and enables the customer to order and pay for their goods and arrange for collection and delivery there and then.
The kiosks also provide additional information on related items and promotions, and allow staff to view details of products that are not in store as well as showing them alternative items/products available.
For more information please contact Amanda Wallace on a.wallace@protouch.co.uk
END
Notes to the Editor
At Protouch we’re all about touch screens; every piece of hardware we sell or rent has one. In fact we’re touch screen people pure and simple. We roll out touch screen kiosks, monitors & PCs, EPoS systems and large format digital signage across all industries and each one can be specially made to a brief. We think it’s this dedication that’s made us the no.1 supplier of touch screens and kiosks in the UK, because we don’t just sell, we evolve.
Every product and service we offer is there to provide our customers and the industry with the right solution at the right time. We can do everything from in store payment, ordering, product look up, receipt / ticket printing, RFID, Bluetooth, branding and much more.
Our products have optimised the sales and services of clients such as Specsavers, Sports World, Ikea and Kiddicare and currently we are trialling kiosks for several other high profile companies which will lead to further substantial roll outs.
In 2008 we won ‘EPoS innovation of the year’ for our revolutionary in store kiosk solution at the Retail Systems Awards 2008; were awarded ISO 9001 certification in recognition of our high standard of Quality Management Systems and relocated our manufacturing site and offices to a purpose built 22 000ft² facility in Camberley, Surrey.
IKEA rolls out Protouch kiosks for loyalty scheme
IKEA, the home furnishings giant, has implemented a suite of self service kiosks to improve customer in-store experience. Customers use the self service kiosks to sign up to join the IKEA FAMILY loyalty scheme. IKEA needed a quick, easy and instant way for customers to apply to its IKEA FAMILY loyalty scheme in store and implemented a suite of Xen X5 kiosks as the means to do so.
Studies show that loyalty cards are a vital tool to improve profitability and one of the most cost effective ways to build brand loyalty and improve customer retention. The self-service kiosks offer customers the convenience of signing up in-store and in addition, loyalty scheme customers benefit further by being the first to know of upcoming promotions, sales and events via on screen information targeted solely at them.
Tim Schroons of IKEA Belgium said, "We are very happy with the IKEA FAMILY registration kiosks that are installed in all Belgian IKEA stores. They allow us to have a much more efficient way of recruiting new IKEA FAMILY members without the presence of a co-worker being required. This versatile solution allows us to recruit new members and have existing members print out a temporary card or update their customer profile in a user friendly way".
Quant Marketing created the concept for the kiosk solution during its marketing-led IT projects in 2008 and selected Protouch as its hardware partner.
They are made from Protouch’s Xen X5 kiosk with 19” touch screens, 80mm receipt printers, keyboards and look great in store with full cover branded laminates and bright orange paint work.
Tom Quarry, managing director of Protouch comments: “We are really excited to be involved in Quants’s kiosk solution for IKEA. It is great to see our touch screen kiosks working so well within the project by improving IKEA’s operations and enhancing in-store experience for its customers”.
18 kiosks are currently in use across 6 Belgian stores with a potential rollout to further IKEA stores in Europe.
The Xen X5
The award-winning X5 is the star of the Xen kiosks after winning the Retail Systems Awards 2008 EPoS innovation of the year. Its smart blend of form, function and price has provided a leader for the EPoS market and shows the way for evolving retail environments.
Designed for easy upgrading and available with a number of additional options the EPoS solution it doesn’t stop as an EPoS unit though; many additional features can be added to the X5 to turn it into a ticket collection, customer loyalty or a home delivery system. And, with its extended back the internal parts can be fitted without it losing its slim profile.
Its steel, strong body and vandal resistant powder coat finish are scratch resistant and easy to clean. It can be branded with a customised vinyl logo or full colour graphic covering front and/or back and additionally finished to specific RAL colour. And, if the self service kiosk has no permanent location you can use its custom-made flight case to transport to its next spot.
For more information please contact:
Amanda Wallace at a.wallace@protouch.co.uk.
Notes to the editor
At Protouch we’re all about touch screens; every piece of hardware we sell or rent has one. In fact we’re touch screen people pure and simple.
We roll out touch screen kiosks, monitors & PCs, EPoS systems and large format digital signage across all industries and each one can be specially made to a brief. We think it’s this dedication that’s made us the no.1 supplier of touch screens and kiosks in the UK, because we don’t just sell, we evolve.
Every product and service we offer is there to provide our customers and the industry with the right solution at the right time. We can do everything from in store payment, ordering, product look up, receipt / ticket printing, RFID, Bluetooth, branding and much more.
Our products have optimised the sales and services of clients such as Specsavers, Sports World, Ikea and Kiddicare and currently we are trialling kiosks for several other high profile companies which will lead to further substantial roll outs.
In 2008 we won ‘EPoS innovation of the year’ for our revolutionary in store kiosk solution at the Retail Systems Awards 2008; were awarded ISO 9001 certification in recognition of our high standard of Quality Management Systems and relocated our manufacturing site and offices to a purpose built 22 000ft² facility in Camberley, Surrey.
Protouch: Kiddicare kiosk range shortlisted at the Retail Week Technology Awards
Protouch, Europe’s No 1 manufacturer and distributor of touch screen monitors equipment have been shortlisted in the Retail Week Technology awards for their self service kiosk range for nursery supplier, Kiddicare.
The touch screens company have been shortlisted for the EPoS Initiative Award for their self service kiosks, specifically designed for the UK’s largest nursery supplier, which were installed at Kiddicare’s store in Hampton, Peterborough in April 2008.
The Kiddicare kiosk range was shortlisted, alongside three other entries, for its great functionality and benefits to both Kiddicare’s business and its customers. The winner will be announced at the awards ceremony due to take place at the prestigious London Hilton, on Park Lane on June 16, 2009.
An expert panel of judges in the retail industry will be selecting the winners, comprising of, Peter Federico, Group IT Director at bmi, (British Midland Airways) Ric Francis, Former Executive Director of the Post Office, James Henry, IT & Ecommerce Director of Flying Brands, Peter Mila, Information, Ecommerce & Logistics Director at Thomas Pink and Ian Woosey, Group IT Director of Carpetright.
This year, the awards saw some remarkably high level entries; both in terms of quality and quantity, which saw technology editor of Retail Week, Joanna Perry, congratulate the finalists on their exceptional efforts they have put in to create new and innovative technology. The awards are an annual event, and bring together some of the most experienced and professional companies within the technological industry, presenting a wide range of innovative, creative and customer-focused technology for 2009.
Tom Quarry, Managing Director of Protouch, said, “This is the third time we have been shortlisted for an award and we are delighted at the success of the kiosks and by the industries recognition that Protouch is leading the way for in store EPoS kiosk solutions.”
Kiddicare approached Protouch after finding that an average order on their website was nearly four times as more than that of its store, due to effective selling methods on the Internet. The nursery supplier was looking to find a way to provide customers with the option of purchasing individual brand merchandise in store.
The self service kiosk was created using Protouch’s Xen X5 model, complete with a 19” touch screen, Verifone Secura, chip and pin unit and an 80mm receipt printer, with each kiosk finished with cool, individual branded covered laminate. The software was produced by K3, who partnered Protouch in the Kiddicare Solution.
Each of the kiosks gives information on product availability, and enables the customer to order and pay for their goods and arrange for collection and delivery there and then. The kiosks also provide additional information on related items and promotions, and a great help to staff when a product is not in-store as they can show customers alternative items via the kiosk.
The new self service kiosks have been so well received in the new store, that Kiddicare plan to expand the kiosk service further and has since ordered several more units.
The nursery supplier have found that the kiosks are already reducing queues at the checkouts and allowing Kiddicare to manage more customers with less staff costs.
Tom Quarry, Managing Director of Protouch, said, “We are delighted that the Kiddicare kiosk solution has improved the in-store experience of Kiddicare’s customers. “I think Protouch and K3’s combined thinking offers great blue print for any product or service provider seeking multi-channel marketing.”
Protouch are continually working alongside other companies to provide solutions to their customers retail needs. With so many varieties of touch screens available, Protouch offer their clients exceptional service and high quality touch screen technology to fit with a company’s profile.
Quarry said, “We are continuing to develop new EPoS solutions like the Xen X4, which is being trialled by several big brands and looks to have great success also.”
The Awards will take place at the prestigious London Hilton on Park Lane on June 16, 2009, where 700 senior retailers from right across the industry are expected to turn up, proving it is really not a night to be missed.
Notes to Editors
At Protouch we are all about touch screens; every piece of hardware we sell or rent has one. In fact we’re touch screen people pure and simple. We roll out touch screen kiosks, monitors & PCs, EPoS systems and large format digital signage across all industries and each one can be specially made to a brief.
We think it is this dedication that has made us the No.1 supplier of touch screens and kiosks in the UK, because we don’t just sell, we evolve. Every product and service we offer is there to provide our customers and the industry with the right solution at the right time. We can do everything from in store payment, ordering, product look up, receipt / ticket printing, RFID, Bluetooth, branding and much more.
Our products have optimised the sales and services of clients such as, Specsavers, Sports World and IKEA and currently we are trialling kiosks for several other high profile companies which will lead to further substantial roll outs.
In 2008 we won ‘EPoS innovation of the year’ for our revolutionary in store kiosk solution at the Retail Systems Awards 2008; were awarded ISO 9001 certification in recognition of our high standard of Quality Management Systems, and thanks to a successful sales year, we have relocated our manufacturing site and offices to a purpose built 22 000ft² facility in Camberley, Surrey.
Protouch As The Official Supplier Of Internet Kiosks At Screen Expo
Protouch is to be the official supplier of show internet kiosks at the 2009 Screen Expo Europe in London.
Held at the National Hall, Olympia, the event will see Protouch allow visitors full access to the internet over the two-day event, as well as being able to try out a wide range of its products including the award winning EPoS Xen X5 Kiosk.
Protouch’s Marketing Manager, Amanda Wallace said, “The idea behind the hub is to give visitors a greater show and product experience of instantly being able to apply what they’re doing to their own business needs.”
Protouch will be showcasing its products alongside its internet hub at stand, F11.
As well as the winning EPoS Xen X5 kiosk products include Full HD large format screens and the newly released Xen X4 which is the wall version of the Xen X5 and the new sales buddy.
Our award winning X5 is the star of the Xen kiosks after winning the Retail Systems Awards 2008 EPoS innovation of the year. Its smart blend of form, function and price has provided a leader for the EPoS market and shows the way for evolving retail environments.
Designed for easy upgrading and available with a number of additional options it doesn’t stop as an EPoS unit though; many additional features can be added to the X5 to turn it into a ticket collection, customer loyalty or a home delivery system. And, with its extended back the internal parts can be fitted without it losing its slim profile.
Its steel, strong body and vandal resistant powder coat finish are scratch resistant and easy to clean. It can be branded with a customised vinyl logo or full colour graphic covering front and/or back and additionally finished to specific RAL colour. And, if the kiosk has no permanent location you can use its custom-made flight case to transport to its next spot.
The Xen X4 is a wall mountable version of the award winning Xen X5 kiosk.
The design of the Xen X4 fits conveniently against an indoor wall or can be neatly mounted onto a custom made floor stand.
The Xen X4 can be manipulated for all business matters, including adding chip and pin and receipt printer making it ideal for busy retail environments such as cinemas or train stations. Alternatively, it can also be used as an information point either wall or floor mounted to maintain a uniform feel within a client’s environment.
The Sales buddy is a convenient and reliable information tool for retail and hospitality environments that delivers outstanding performance at a greener and cheaper price.
Acting as an interactive information point it can offer extra guidance to both staff and customers seeking advice on products and can be located anywhere via its flexible stand or a wall mount arm. It can also enhance in-store service further by adding accessories to transform it into an EPoS point.
HD Infra-red touch screen
This touch screen device is outstanding as an interactive public display for a variety of information, imagery and pictures across a wide range of business sectors.
Its 50” high definition plasma monitor, with an infra-red, super clear touch screen allows clients to show off their products at their best.
With high brightness and contrast ratio, the screen imagery looks stunning used in retail, museums, galleries and corporate receptions
The event
The Screen Expo event will take place on the 7th-8th April, and is expected to see around 130 exhibitors, over 4000 visitors from over 50 countries.
The event will also focus on other variations of the digital age such as hardware, software, measurement systems, such as audience tracking devices, technology solutions, self service systems, network owners and content professionals.
The show will benefit a variety of business sectors including retailers, leisure and hospitality businesses, consumer brand advertisers, public sector etc.
Protouch’s stand is open to all who are interested in making use of the growing advantages of interaction through touch screens and kiosks. This event is one of the best ways for people to interact and meet a variety of people across the industry.
Protouch & K3 Help Kiddicare Win ‘EPoS Innovation Of The Year’ Award
Protouch & K3 Help Kiddicare Win 'EPoS Innovation Of The Year' Award
Protouch, K3 & Kiddicare were chosen for the award of ‘EPoS innovation of the year’ at the recent Retail Systems 2008 Awards.
They were selected for their revolutionary in store kiosk solution which beat a number of other shortlisted companies such as Tesco & Wincor Nixdorf and The Co-operative Group.
The kiosk was born out of a simple brief – replicate the Kiddicare website on a kiosk in store so that customers can buy items as easily as they do online. Protouch supplied the hardware, K3 produced the software and the result was 28 kiosks operating in one Kiddicare outlet.
The kiosks give information about products, complementary items and promotions and take payment and arrange collection or home delivery. They allow Kiddicare to manage more customers, without extra staff and let customers spend more time browsing and no time queuing or carrying purchases.
“The Protouch and K3 kiosk solution leads the way for the retail sector by showing a glimpse of the store of the future. Our kiosks make the sales process faster, simpler and hassle free, so much so that customers are spending 4x more at the kiosks than they are at Kiddicare’s tills”, said Tom Quarry, MD at Protouch.
About K3 - www.k3btg.com
As the UK’s largest provider of Microsoft Dynamics, K3 provides business software solutions for the retail sector, built around the complete Microsoft technology stack.
As a Gold Level Partner, and with 25 years of experience, K3’s implementations employ a structured approach that focuses on delivering unique competitive advantages within an agreed performance structure.
Clients that have enjoyed the benefits of a K3 software solution include: Adidas, Alliance Pharmacy, American Golf, Booths Supermarkets, Carpetright, Choices UK Plc, Dobbies Garden Centres, Dreams, Gamestation, Gamestop, Lakeland, Leekes, National Gallery Company, Pearsons, Rugby Football Union, Shoon, Space NK.
K3 is part of the K3 Business Technology Group Plc.
About Kiddicare - www.kiddicare.com
Kiddicare is a family business established in 1974 and is now the largest privately owned nursery supplier to the public in the United Kingdom. The company operates from the largest nursery showroom in Europe which features dedicated sales areas for key nursery brands, including Maxi Cosi, Britax and Silver Cross.
The showroom also has 35 payment kiosks on the shopfloor to allow customer self service. Kiddicare.com was launched in 1999 and now dispatches stock using a leading-edge, automated picking system from its distribution centre in Peterborough. Kiddicare employs over 120 full time members of staff.
For more information please contact: Amanda Wallace, Protouch’s Marketing manager at a.wallace@protouch.co.uk.
Protouch Go Greener With Earth Friendly Kiosks
Protouch Go Greener With Earth Friendly Kiosks
Protouch is Europe’s leading specialist supplier of touch screen equipment. Our touch screen kiosks and monitors, EPoS systems and digital signage can be found across all industries including: retail, exhibition, hospitality and leisure. Fast, accurate and easy to use, these products are in over 15,000 retail and other commercial environments including Tesco, Specsavers, Sports World and Ikea.
The experience we have gained in exclusively supplying touch screen and kiosk products has given us the in house understanding and expertise to achieve the results clients’ need. We continue to evolve by re-creating ourselves through the products and services we offer and in May of 2008, were awarded ISO 9001 certification in recognition of our high standard of Quality Management Systems.
Protouch go greener with Earth friendly kiosks, now that environmental and financial issues are on everybody’s mind, many are trying to take a more green and cost-effective approach to life. In an effort to support this, Protouch has brought its Xen kiosk production back to the UK from China in a bid to go Earth, customer and local business friendly.
To produce such a sociable kiosk range there are two key actions which result in lots of benefits all round – 1, Manufacture locally and 2, Use ‘green’ products/materials.
Tom Quarry, MD at Protouch comments: “By manufacturing locally in the UK Protouch’s Xen kiosks have extremely low product miles, they are energy efficient without compromising on features, style or usability and help to maintain a positive future for UK manufacturing.”
He went on to say: “As Protouch manufactures in the UK and not China, our production costs have come down by 30%. The Pound has weakened against the Dollar and in turn we have been able to increase the quality of our product while maintaining the existing selling price, unlike other companies who still buy in Dollars.”
The Xen kiosk range key facts:
Customer benefits:
• Low cost
• Higher quality materials and finish – Finer steel, smooth & glossy paint, clean lines with no un-tidy hinges, fully integrated bezel
• Faster delivery to customers ordering bespoke units with different configurations.
Earth benefits:
Reduced carbon footprint due to:
• Very low product miles
• Green PC: Lenovo ThinkCentre PC –Energy Star 4.0 compliant and has up to 70% energy efficiency improvement compared to older generation PCs.
• Made from recyclable CR4 steel and all manufacturers’ steel off-cuts are recycled.
UK business benefits:
• Supports local UK manufacturing and employment in Camberley, Surrey.
• We have more control over the product
For more information please contact Amanda Wallace, Protouch’s Marketing manager at: a.wallace@protouch.co.uk
Protouch – Manufacturer And Distributor Of Touch Screen Equipment
Protouch - Manufacturer And Distributor Of Touch Screen Equipment
Protouch is Europe’s leading specialist supplier of touch screen equipment. We at Protouch specialise in touch screen kiosks and monitors, EPoS systems and digital signage are used in many aspects of retail, and are not confined to just one industry, we provide the systems to exhibitions and presentation venues, retail, hospitality and leisure.
Because our products are fast, accurate and easy to use they are used in over 15,000 retail and commercial environments including well-known names such as Tesco, Specsavers, Sports World and Ikea. As they are easy to use the public find using touch screen interactive technology a productive experience as it also speeds up every day errands such as the ‘self-service’ checkouts that are now becoming used more frequently in supermarkets by customers trying to speed up the process at the tills.
Our touch screen kiosks and monitors, EPoS systems and digital signage can be found across all industries including: retail, exhibition, hospitality and leisure. Fast, accurate and easy to use, these products are in over 15,000 retail and other commercial environments including Tesco, Spec-savers, Sports World and Ikea,
The experience we have gained in exclusively supplying touch screen and kiosk products has given us the in house understanding and expertise to achieve the results clients’ need. We continue to evolve by re-creating ourselves through the products and services we offer and in May of 2008, were awarded ISO 9001 certification in recognition of our high standard of Quality Management Systems.
At Protouch we also provide workshops to demonstrate how to use the equipment to its full potential, in the next workshop Tom Quarry, MD at Protouch will be demonstrating Protouch’s revolutionary EPoS kiosk hardware, in the workshop ‘EPoS For The Store Of The Future’, and you will learn how with this kiosk you can manage more customers with less staff costs, increase customer spend and enhance the sales process in store. Tom will focus on Protouch and K3’s case study for Kiddicare and will also discuss Protouch’s other relevant EPoS kiosks and touch screen hardware solutions.
If you are interested in any of our products or would like further information on forthcoming Protouch events and products please contact us –
Contact
Amanda Wallace
Address
Protouch Manufacturing Ltd
Westward House
Glebeland Road
Camberley
Surrey
GU15 3DB
Telephone
+44 (0) 1276 684400
Email
a.wallace@protouch.co.uk